A leading Ghanian Airline “Africa World Airline” has been accused of maltreating passengers coming from Accra, Ghana to Lagos, Nigerians.
This medium confirmed this from a Nigerian (name Withhold), shearing his experience with media men, he said ” I came on a flight on African World Airline Flight AW 208 on Monday 21st September 2020.
On arrival in Lagos, I was informed by SAHCO officials that our luggages (everyone on the flight) did not come with the flight and that they wanted to take our bag tag details . They said the bags would arrive the next day (Tues 22nd)
Please note that none of the entire passengers were told that their bags will not arrive while checking in at Accra.
I tried severally to get an update yesterday and only then found out that the bags will not come until Thursday and no one from the Airline has even bothered to call to offer any explanation or apologies for such blatant disrespect to Nigerians.
Their excuse being that they have a backlog of bags and they are taking it in batches which also suggests that not all the bags will arrive on Thursday
More so, the flight cost four times more than the usual price, he said “.
Lamenting on the issue, the man urged Nigeria authorities to look into the matter with immediate effect, he described the action as as injustice because passengers were not told that their luggage will not arrive while checking in from Accra where they boarded.
Another female passenger also confirmed that they never told any passenger that when boarding the flight that their luggage will not be coming with them, she added, what we were told after boarding was that our luggage may not arrive with us, but that it will come the next day, she said
Speaking further Mr (Name Withhold) said “We followed all required COVID-19 protocols, did everything on arrival, but to my utmost disappointment, we were told that our luggage’s did not come with us, everything that is expected of me to use is in my luggage, only my laptop bag was allowed with me on board, every material needed for the conference event I’m bill to attend are inside my luggage as that was the essence of coming to Nigeria in the first place, “I am disappointed, he said!
This young man lodged complain on the web page of the Nigeria civil Aviation Authority (NCAA) but is yet to be done, see copy of the complain below:
He added “ at this point I’m helpless, Nigeria government should please help me, the essence of coming here is fast diminishing as every material needed is in my luggage that is hanging in the balance, please help me, he said, in a rather disappointed mood!
I had tried severally to get an update and only to find out that the bags will not come until tomorrow and that no one from the said Airline has bothered to call to offer any explanation other than outright disrespect to Nigerians.
However, When we contacted the airline, the customer care representative said passenger coming from Accra are not allowed to come on board with their luggage’s , once the weight of luggage exceeds what is required, the passenger may not be able to carry such luggage along,
She debunked the complain that all those that boarded didn’t come with their luggage, she said it’s not true, some came with their luggages and some did not, and that is not our fault, she added!
She said the flights only come to Nigeria on Monday, Tuesday and Thursdays.